Frequently Asked Questions
Shipments
How much does shipping cost and what are the delivery times?
Type of shipment
Cost
Delivery times
Posta 1 pro
Free
Delivery within 1 to 4 business days excluding holidays.
SDA Express
€4,99
Delivery within 24 hours throughout the national territory, and within 48 hours for islands and Calabria.
Returns
Returns can be made within 14 days from the date of purchase.
Yes, we accept partial returns. Please indicate via email the item(s) you wish to return.
If the purchase was made in error or due to a change of mind, the return is at the buyer's expense. However, in the case of defective or damaged items, all costs are covered by us.
Refunds will be issued in full for shipments via Post 1, while for orders fulfilled with express courier, the refund will be net of the shipping cost.
Payments and Traceability
The payments we accept are: Paypal, Bank Transfer, and any debit card.
Yes, purchases can also be made without having a PayPal account. PayPal will act as an intermediary to complete the payment.
It's completely normal. With Post 1 Pro, you can't track the various steps of the shipment. However, once the package is delivered, the tracking will be updated accordingly.